Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: August 14, 2026
Free Worldwide Standard Shipping
GOODHOUR offers free standard shipping to destinations available at checkout. Service may be unavailable or limited for remote areas, restricted destinations, oversized parcels, or locations affected by carrier or local restrictions. All available shipping options and charges, if any, will be shown at checkout before payment.
Order Processing
In-stock orders are normally processed and packed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day. Pre-order items follow the dispatch timeframe shown on the relevant product page.
Estimated Delivery
After dispatch, standard international delivery normally takes 5–20 business days. Delivery times are estimates and are not guaranteed. Customs processing, carrier capacity, public holidays, severe weather, remote locations, and other events outside our control may cause delays.
Order Tracking
After your order is dispatched, we will email a tracking number to the email address used at checkout. Tracking updates may take 2–5 business days to appear after dispatch.
If your estimated delivery window has passed, contact goodhour168@gmail.com with your order number.
Customs Duties and Taxes
GOODHOUR covers applicable import duties, taxes, brokerage fees, and customs clearance charges for orders shipped through the delivery options offered at checkout. Customers should not be required to pay additional import duties or taxes upon delivery.
If a carrier or customs authority requests an unexpected payment, contact goodhour168@gmail.com before paying so that we can review and assist. Customs authorities may delay or hold a shipment, and their processing times are outside our control.
Shipping Address
Please provide a complete and accurate delivery address, including the recipient name, street address, city, state or province where applicable, postal or ZIP code, country, phone number, and email address.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing, and orders cannot be redirected after dispatch. GOODHOUR is not responsible for delivery issues caused by an incomplete or incorrect address supplied at checkout.
Lost, Delayed, or Damaged Parcels
If your parcel arrives damaged or has not arrived after the estimated delivery window, contact goodhour168@gmail.com promptly with your order number and relevant photos or tracking information. We will investigate with the carrier and work with you on an appropriate resolution.
Delivery Restrictions
Some products or destinations may be unavailable due to legal, customs, carrier, or logistical restrictions. If we cannot ship your order, we will contact you and issue an appropriate refund.
Questions
For shipping questions, contact goodhour168@gmail.com.