Refund policy

RETURN & REFUND POLICY

Last updated: August 14, 2026

30-Day Return Window

You may request a return within 30 days after your order is delivered.

Return Eligibility

To qualify for a return, the item must be unworn, unwashed, unused, unaltered, and returned with all original tags and packaging. You must also provide your order number or proof of purchase.

How to Request a Return

Email goodhour168@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. If the item arrived damaged, defective, or incorrect, please include clear photos.

Once your request is approved, we will provide the correct return address and return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, sizing, or other non-defect reason, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of an untracked return.

If we confirm that an item was damaged, defective, or incorrect when delivered, GOODHOUR will cover the reasonable return shipping cost or provide another suitable resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. We will review the issue and work with you on a replacement, refund, or other appropriate solution.

Items That Cannot Be Returned

We cannot accept items that have been worn, washed, altered, damaged after delivery, or returned without their original tags. We also do not accept gift cards, personalized items, or products clearly marked as final sale, except where required by law.

Exchanges

The fastest way to receive a different size or item is to request a return for the original item and place a new order after the return is approved.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without giving a reason, subject to applicable law. Returned items must be unworn, unused, with tags, and in their original packaging.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact goodhour168@gmail.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Questions

For return or refund questions, contact goodhour168@gmail.com.